Professional Summary
Motivated professional transitioning from healthcare to IT infrastructure and cloud operations. Currently building foundational skills in AWS cloud services and preparing for CCNA certification. Bringing strong customer service experience, attention to detail, and problem-solving abilities from high-pressure pharmacy environment. Eager to apply technical knowledge and interpersonal skills to help desk and cloud support roles.
Technical Skills & Certifications
Cloud & Infrastructure
- AWS Cloud Fundamentals
- Cloud Computing Concepts
- S3, EC2, Route 53
- Preparing for CCNA
Professional Skills
- Customer Service
- Technical Problem-Solving
- Detail-Oriented
- Fast Learner
Technical Learning
- Networking Fundamentals
- Linux Command Line
- IT Troubleshooting
- Documentation
🏆 AWS Cloud Quest: Cloud Practitioner Trained
📚 CCNA In Progress
Professional Experience
Walgreens
Pharmacy Technician
May 2024 - Present | Houston, Texas
Provide customer-facing technical support in fast-paced healthcare environment. Handle high-volume customer inquiries, troubleshoot prescription processing issues, and maintain detailed documentation. Develop strong attention to detail and accuracy while managing multiple priorities simultaneously. Skills directly transferable to IT help desk roles: customer service, problem-solving under pressure, technical accuracy, and clear communication.
Walgreens
Pharmacy Technician Trainee
December 2023 - May 2024 | Houston, Texas
Completed intensive training program requiring rapid learning of technical systems and procedures. Demonstrated ability to quickly master new software and workflows while maintaining accuracy and customer service standards.
Education
University of Houston
Bachelor of Science - Biology
August 2024 - December 2026 (In Progress)
Lone Star College
Associate of Science
September 2021 - June 2024
Self-Directed IT Education
AWS & Networking Fundamentals
Actively pursuing IT certifications through AWS Cloud Quest training and CCNA preparation. Hands-on learning with cloud infrastructure, networking concepts, and technical troubleshooting.
Career Objectives
Seeking entry-level IT help desk, cloud support, or junior network administrator role where I can apply my AWS knowledge and customer service experience while continuing to build technical expertise. Committed to ongoing learning and professional development in cloud operations and network infrastructure.